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After Hours Maintenance Guide

What to do in the event you have an urgent maintenance request.
If you have an urgent maintenance, please refer to our Trouble Shooting Tips for Renters Guide to see if this issue can be resolved.
This guide will go through the most commonly reported maintenance items we receive and you may be able to
resolve the issue without the need of a tradesman.

If you are unable to troubleshoot the issue and your urgent repair is during business hours (Monday to Friday 9am – 5pm; Saturday 9am – 12.30pm)
please call your Property Manager immediately. If you are unable to get through to your Property Manager, please call our office on 03 8845 0888.

If your urgent repair is outside of business hours, please use the following steps to have the issue reported and resolved:
1. Upload the maintenance request into the Renters App for Property Me or Click here to lodge via our Web Page
2. Determine if the repair needs to be attended to immediately or if the repair can wait until the next business day.
3. If the repair is needed, please use the following table to contact the correct tradesperson.


Electrician – Heaven Sent Electrical – Mark 0433 106 524
Plumber – Plumbsmart – 0413 162 226
Locksmiths – Lock King – (03) 9720 4949
Heating & Cooling – Breezerite – Warren 0499 302 825

**Please note that should you arrange for a tradesperson to attend and the matter is not urgent, you may be liable for the afterhours call out fee**


Emergency services may be more appropriate in some situations. If you are in immediate danger, please call 000.

Emergency Services: Police, Fire, Ambulance 000
Forest Hill Police: 03 8847 3600
Trees & Storm Damage: SES 132 500
Electrical & Power Lines: CitiPower 131 280, PowerCor 132 412
Water: Yarra Valley Water 132 762

For a comprehensive list of what is deemed an Urgent Request, please Click here to visit Consumer Affairs Victoria.