Reporting Maintenance
If it is NOT urgent:
Email your property manager with photos if possible. Email is the best way to ensure that it is clear and concise what needs to be done. You are welcome to call or SMS, however we much prefer e-mail.
The following situations are NOT classified as emergency repairs and MUST wait until business hours to be reported to the office:
The owner will pay for the removal of wasps or beehives; however, this is not classified as an emergency and you need to contact your Property Manager in business hours to arrange the removal of any nests. This is also the case if you spot any white ants nests in or about the property. In relation to problems with ants, mice, rats and cockroaches, it is recommended that you purchase treatments such as bombs and/or baits from the supermarket and ensure that you have placed them in strategic locations to prevent infestation.
Please note – If you go ahead with a repair that is NOT classified as an emergency, the owner is NOT obliged to pay for any expenses incurred and these expenses may be charged to yourself.
If it IS urgent:
Call your property manager, if you cannot speak with them, call the office.
For after hours and weekend emergencies, please try to call your Property Manager first.
Please note that should you call a tradesman out after hours and your matter was not urgent, you will be responsible for any call out fees.
Emergency Maintenance
Sometimes you may be faced with an emergency situation. An emergency is defined as something that may harm someone, or may cause further damage to the property if left unattended.
Our Property Managers can only guarantee to be contacted during working hours. Therefore, if you are faced with an emergency and are unable to contact your Property Manager;
Listed below is information on items that are classified as an emergency and instructions on how to deal with the emergency, if you cannot get in touch with your Property Manager;
Urgent repairs are defined by the Residential Tenancies Act 1997 and fall into two categories. Essential services are repairs to faults such as a burst water service, blocked toilets, gas leaks or dangerous electrical faults. Arrangements for a suitable repairer to fix these essential services must be made within 24 hours. Other urgent repairs, such as those that might cause further damage to the premises or injure a person must be arranged within 14 days, depending on their nature.
If an emergency occurs outside of these hours, try to contact your Property Manager on their mobile number, if you are unable to contact them, this is the recommended course of action to take:
Break In & Damage to Glass
ASAP Glass – 1300 734 584
You may instruct the glazier to forward the account directly to Ray White Forest Hill – If the glass breakage is the result of an act attributable to yourself, you may call the glazier to repair the broken glass however payment of the invoice must be made by yourself.
Hot Water System Stops Working:
SGM Plumbing – 8396 5720
SGM Plumbing – 8396 5720
Gas Leak:
SGM Plumbing – 8396 5720
Electrical Problem that may cause harm to the Tenant:
Heaven Sent Electrical – 0433 106 524
Burst Water Pipe
You may contact directly the above listed plumber.
Please remember to turn the water off at the mains immediately to avoid flooding.
Power Lines Fallen Down
CitiPower – 13 12 80
Or
Powercor – 13 24 12
Lost Keys of Keys Locked Inside House:
You may contact a locksmith directly, however the tenant is responsible for payment of the account. If you lose your keys or lock them inside the property during business hours you may use the office keys by leaving a $50.00 fully refundable deposit.
Do not try to contact the Property Manager outside of business hours if you have locked yourself out of your property, or if you have lost keys as they are not able to drive back to the office out of hours to get keys for you.
Safe As Locksmiths – 0433 692 856
Impact to building by Vehicle:
This is a tragic emergency situation; always try to contact your Property Manager first.
If you cannot contact your Property Manager, you must take the following steps:
Severe Storm Damage
Always try to contact your Property Manager first. If you cannot contact them you must then take the following steps:
Severe Damage to Property (Explosion or Collapsed Ceilings):
Always try to contact your Property Manager first. If you cannot contact them you must then take the following steps:
Your Property Manager will contact the building insurer the next working day; they will then send an assessor and attend to any structural repairs.